(Applicable for jewellery purchased from KIORA GOLD AND DIAMOND only)

GOLD JEWELLERY

1) EXCHANGE

Can be exchanged with either Gold, Diamond or Precious Gem Jewellery in any of Kiora outlets globally.

➤ Within 15 Days:

Country Of Purchase:

Can be exchanged within 15 days from the invoice date without any loss in Gold Weight, value additions or other charges, provided the Jewellery is in its original condition. Only one such exchange will be permitted against an invoice.

Other Countries:

Can be exchanged within 15 days from the invoice date. In this case, the same Gold Weight, levied Value Addition and other charges will be adjusted towards the new purchase. Any additional taxes, duties, fees etc. as applicable in the local laws to be borne by the customer.

➤ After 15 Days:

Making/wastage charges, taxes and any discounts given on the original invoice will be completely deducted at the time of exchange/cashback after 15 days.

For exchange made after 15 days of purchase, the stone weight (if any) & Value Addition of the item will be deducted and the actual value of gold as on that date will be provided.The exchange of Jewellery in any country other than the country of its original purchase may attract adjustments to the value on account of gifts, exchange rates and taxes or any other regulations/conditions/policies prevailing in the respective country.

2) CASH BUYBACK

➤ Standard rate deduction policy in the respective country will be applicable on the prevailing Gold price for the gold weight component of the Jewellery.

DIAMOND, PRECIOUS GEM & PLATINUM JEWELLERY

1) EXCHANGE / CASH BUYBACK

Exchange and Cash Buyback is allowed only in the same country of purchase.Exchange of an ornament in part is not allowed.

➤ Within 15 days:

Can be exchanged within 15 days from the invoice date against Diamond, Precious Gem and Platinum Jewellery without any loss in value, provided the Jewellery is in its original condition. Only one such exchange will be permitted against an invoice.

➤ After 15 days:

Making/wastage charges, taxes and any discounts given on the original invoice, will be completely deducted at the time of exchange/cashback after 15 days.

➤ Exchange against Diamond, Precious Gem and Platinum Jewellery:

The valuation for the returning item will be as below:

➤ DIAMOND: 80% of our prevailing Diamond Selling price + 70% of our Prevailing Ruby, Emerald & Blue Sapphire Selling prices only.

➤ Exchange against Gold Jewellery or Cash Buyback:

The valuation would be as below:

➤ DIAMOND: 70% of our prevailing Diamond Selling price + 60% of our prevailing Ruby, Emerald & Blue Sapphire Selling price only.

➤ PLATINUM: 96% of our prevailing Platinum Selling price only.

Standard rate deduction policy in the country where the product was purchased will be applicable on the prevailing gold and platinum price for the gold & platinum weight component of the Jewellery.

Our Prevailing Selling Price / Gross price is the price offered during purchase.Color stones, other stones, pearls, zircons, etc. do not have any cash buyback value.

Cash payments for buyback shall be made only by way of account payee cheque which may take 7-10 days and same will be made only on the same customer name as per the purchase invoice.

2) QUALITY CHECK

All Exchange/Cash buyback will be subject to a Quality Check (QC) by our QC department or by a certified laboratory as required. A maximum of 4 days will be required for the QC process.

GENERAL

LIFETIME MAINTENANCE

➤ We provide free lifetime maintenance and repair of ornaments in any of its outlets globally. Any replacement or addition of Diamonds, Uncut Diamonds, Precious Gems, Platinum & Gold will be charged to the customer at prevailing prices.Jewellery must be handled with care and any breakage, falling of gem/stones or chipping of enamel is not covered under this policy.

PRODUCTS SOLD ON FIXED RETAIL PRICE

➤ Within 15 days: Policy as per the respective category mentioned above.

➤ After 15 days: The price of the returning product will be assessed at 80% of the invoice value when exchanged against Diamond and Precious Gem Jewellery.

➤ The price of the returning product will be assessed at 70% of the invoice value when exchanged against Gold Jewellery.

CUSTOMISED JEWELLERY

➤ Custom made or altered products will not be covered under the "Exchange within 15 days" policy given above.Such products will be considered under "Exchange after 15 days" or "Cash Buyback".

ADVANCE

➤ Original receipt is mandatory for redemption of any advance against a purchase.Refund of any advance made is not permitted and are subject to management decision based on the expenses incurred by the company against the respective order.

CUSTOMER / CUSTOMISED ORDERS

➤ E By paying 50% of the estimated value, you can get the gold rate protection for any customised orders.All customer / customised orders should be collected within 1 month from the date of delivery mentioned in the voucher.Original voucher should be produced for collecting the product.

PROOF OF PURCHASE

➤ For any return, exchange or upgrade of Jewellery, the original invoice/receipt is mandatory and for Diamond Jewellery, Certificate is also required.

RETURN OF GIFTS

➤ Any gifts issued at the time of purchase should be returned at the time of return/exchange of the product or the value of the gift will be deducted accordingly.

TAXES, DUTIES & FEES

➤ As applicable based on the local laws, to be borne by the customer.

DISCRETION OF RIGHTS

➤ The Company reserves the right to exercise discretion in permitting all exchanges and cash buyback after due examination for defects, weights and originality including stone defects.The company also reserves the right to modify exchange & buyback policies & conditions at any given time without without prior notice.