1. Product Information

• Details such as purity, weight, stone specifications, and prices of jewellery are provided with maximum accuracy.
• As the items are handmade, or due to variations in photography lighting, minor differences in weight or design may occur.
• Prices are subject to change according to fluctuations in gold rates.

2. Order Confirmation

• Orders placed via WhatsApp or online will be confirmed only after receiving the advance payment or full payment.
• Confirmation will be sent through WhatsApp or email after verifying product availability.
  

3. Payment Terms

• Payments can be made via bank transfer, online payment link, or other company-approved methods.
• Full payment must be completed before dispatching the product.
• Payment receipts should be shared immediately after completing the transaction.
  

4. Delivery & Shipping

• Delivery time may vary depending on the product type and location.
  
• Shipping charges (if applicable) will be informed in advance.
  
• The company will not be responsible for courier delays or customs clearance issues.
• Products will be securely packed and shipped with insurance coverage.
  

5. Return / Exchange Policy

• Returns will be accepted only for manufacturing defects or incorrect product delivery.
  
• The product must be returned in its original condition along with the bill, tag, and packaging.
  
• Custom-made or personalized jewellery cannot be returned or exchanged.
  

6. Order Cancellation Policy

• Orders can only be cancelled before processing or dispatch.
  
• Once shipped, cancellations will not be accepted.
  
• Advance payments for cancelled orders will be adjusted as per company policy.
  

7. Gold Rate & Billing

• Prices are based on the current market gold rate.
  
• The final invoice will reflect the rate applicable on the day of billing.
  

8. Communication

• All official communication will be made only through the company’s verified WhatsApp number or registered email ID.
• Do not share personal or payment information through unverified numbers or sources.
  

9. Legal Disclaimer

• The company reserves the right to modify, update, or revise these Terms & Conditions at any time without prior notice.
  
• All disputes are subject to the legal jurisdiction of the company’s registered location.