Shipping policy

Kiora Gold and Diamonds Trading L.L.C

At Kiora Gold and Diamonds, we strive to ensure that your jewellery is delivered safely, securely, and on time. This Shipping & Delivery Policy outlines the terms applicable to all orders placed through our stores, website, or other sales channels.

1. Delivery Methods

Orders may be delivered through:

  • Kiora Gold and Diamonds Authorized Delivery Staff
  • MAX Courier Services
  • Other approved logistics partners authorized by Kiora Gold and Diamonds

The delivery method will be determined based on the delivery location, product value, security requirements, and operational availability.

2. Delivery Coverage

We currently deliver across the United Arab Emirates. Delivery to other regions or countries may be available upon request and subject to applicable laws, customs regulations, and shipping restrictions.

3. Delivery Time

  • Standard delivery timelines are generally 1–5 business days within the UAE.
  • Customized, made-to-order, or special-order products may require additional processing time.
  • Delivery timelines are estimates only and may be affected by weather conditions, public holidays, customs procedures, or other unforeseen circumstances.

4. Delivery Charges

  • Delivery charges, if applicable, will be communicated during the order confirmation process.
  • Promotional offers may include free delivery for eligible purchases.
  • Additional charges may apply for remote locations, urgent deliveries, or special delivery requests.

5. Order Tracking

Where available, customers may receive delivery updates through SMS, WhatsApp, email, or phone calls.

6. Delivery Verification

For security purposes:

  • The recipient may be required to present a valid identification document.
  • A signature or delivery confirmation may be required upon receipt.
  • Kiora reserves the right to verify customer information before dispatching high-value orders.

7. Failed Delivery Attempts

If delivery cannot be completed due to:

  • Incorrect address details,
  • Recipient unavailability,
  • Failure to respond to delivery communications,

the order may be returned to the nearest branch or warehouse. Additional delivery charges may apply for re-delivery requests.

8. Inspection Upon Delivery

Customers should inspect the package immediately upon delivery. Any visible damage, missing items, or discrepancies should be reported to Kiora Gold and Diamonds within 24 hours of receiving the order.

9. Risk and Ownership

Ownership and responsibility for the product transfer to the customer upon successful delivery and acceptance by the recipient.

10. Delivery Restrictions

Kiora Gold and Diamonds reserves the right to refuse or cancel delivery where:

  • Delivery information is incomplete or inaccurate.
  • Fraud prevention or security concerns arise.
  • Delivery is prohibited by applicable laws or regulations.

11. Contact Us

For delivery-related inquiries, please contact:

Kiora Gold and Diamonds Trading L.L.C
Email: info@kioragroups.com
Website: Kiora Gold and Diamonds