Terms of service

Kiora Gold and Diamonds Trading L.L.C

Welcome to Kiora Gold and Diamonds Trading L.L.C ("Kiora", "we", "our", or "us"). By accessing or using our website, mobile applications, products, or services, you agree to be bound by these Terms of Service.

1. Acceptance of Terms

By accessing our website or purchasing products from Kiora Gold and Diamonds, you acknowledge that you have read, understood, and agreed to these Terms of Service and all applicable laws and regulations.

2. Eligibility

You must be at least 18 years of age or have the consent of a parent or legal guardian to use our services and purchase products.

3. Products and Services

  • We strive to ensure that all product descriptions, images, pricing, and specifications are accurate.
  • Due to variations in screen settings, actual product colors and appearances may differ slightly from displayed images.
  • Product availability is subject to change without notice.

4. Pricing and Payment

  • All prices are displayed in the applicable local currency unless otherwise stated.
  • Prices may change without prior notice.
  • Full payment must be received before order processing and delivery.
  • We reserve the right to cancel orders resulting from pricing errors or technical issues.

5. Orders and Acceptance

  • Placing an order does not guarantee acceptance.
  • Kiora reserves the right to refuse, cancel, or limit any order at its sole discretion.
  • Order confirmation will be provided once payment and verification requirements are completed.

6. Delivery and Collection

  • Delivery timelines are estimates and may vary based on location and circumstances beyond our control.
  • Customers are responsible for providing accurate delivery information.
  • Risk of loss transfers to the customer upon delivery or collection of the product.

7. Returns, Exchanges, and Buyback

Returns, exchanges, and buyback transactions are governed by Kiora's Return, Exchange, and Refund Policy. Customers should review the applicable policy before making a purchase.

8. Customized and Special Orders

  • Customized, engraved, altered, or specially manufactured products may not be eligible for cancellation, return, exchange, or refund.
  • A deposit or advance payment may be required for customized orders.
  • Production timelines for customized products are estimates and may vary.

9. Customer Responsibilities

Customers agree to:

  • Provide accurate and complete information.
  • Maintain the confidentiality of account credentials.
  • Use our website and services only for lawful purposes.
  • Refrain from fraudulent, abusive, or unauthorized activities.

10. Intellectual Property

All content on our website, including logos, trademarks, images, designs, graphics, text, videos, and software, is the property of Kiora Gold and Diamonds or its licensors and is protected by applicable intellectual property laws.

No content may be copied, reproduced, distributed, or used without prior written consent.

11. Promotions and Gift Vouchers

  • Promotional offers are subject to specific terms and conditions.
  • Gift vouchers and promotional credits may have expiry dates and usage restrictions.
  • Promotions cannot be combined unless expressly stated.

12. Limitation of Liability

To the maximum extent permitted by law, Kiora Gold and Diamonds shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from the use of our products, website, or services.

13. Warranty Disclaimer

Except as required by applicable law, products and services are provided on an "as available" basis. Kiora makes no warranties beyond those expressly stated in writing.

14. Privacy

Your use of our services is also governed by our Privacy Policy, which explains how we collect, use, store, and protect personal information.

15. Force Majeure

Kiora shall not be liable for delays or failures resulting from events beyond its reasonable control, including natural disasters, government actions, labor disputes, transportation disruptions, internet outages, or other unforeseen circumstances.

16. Governing Law

These Terms of Service shall be governed by and construed in accordance with the laws of the United Arab Emirates. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the competent courts of the UAE.

17. Amendments

Kiora Gold and Diamonds reserves the right to update or modify these Terms of Service at any time. Changes become effective upon publication on our website.

18. Contact Information

Kiora Gold and Diamonds Trading L.L.C
Email: info@kioragroups.com
Website: Kiora Gold and Diamonds Website